When you invest in a software solution, you not only invest in the technology, but also in the people and services behind it.
Our customers are the reason for our success, and we are 100% committed to their success. That is why the Customer Success Program (CSP) is at the center of Innotas Services and our relationships with our customers. The customer Success Program Includes:
- Customer Success Manager
- FastTRACK Onboarding Service
- Ongoing Value Add Service
- Education
- Support
We view our subscription model as providing us with a unique opportunity to service customers throughout the customer lifecycle. The Innotas Customer Success Manager is our clients' single point of contact for training, mentoring and support — before, during, and after implementation. Our goal is to ensure our customers achieve their business objectives rapidly, economically and predictably — on demand. Follow the links below to see how our services can answer your questions about using Innotas PPM:
- How can Innotas help me quickly get started with PPM?
- How can I educate my organization about using Innotas PPM?
- What kind of support can I expect after deployment?
- How do I stay current with changes in Innotas?
- How can I provide input to your product direction?
- What types of issues will customer support help me address?
For a complete overview of Innotas actively managed services, visit Customer Success Program.
